Important Update – Warranty Policy
TROXLLY offers a 3-Year Limited Warranty on eligible saltwater chlorination systems purchased from our official website (troxlly.com) or authorized sales channels.
The warranty begins on the original purchase date and applies to defects in materials or workmanship under normal residential use.
To ensure full access to warranty support and product authenticity, please confirm that your order was placed through an official channel. TROXLLY is not responsible for warranty claims on products purchased from unauthorized third-party sellers.
Start of Warranty Coverage
Your TROXLLY warranty begins on the original purchase date.
If you have any questions regarding your warranty coverage or need support, feel free to contact us: support@troxlly.com
What’s Covered Under Warranty
TROXLLY provides a comprehensive 3-Year Limited Warranty on the entire saltwater chlorination system, covering both the control unit and the premium titanium electrolytic cell for defects caused by materials or workmanship.
What’s Not Covered
-
Improper installation, wiring, or plumbing.
-
Incorrect salt level, water chemistry, voltage, or flow rate operations.
-
Damage caused by freezing, overheating, dry running, or misuse.
-
Normal cosmetic wear or consumable maintenance (e.g., cell cleaning).
-
Unauthorized repairs, modifications, or use of third-party parts.
-
Labor costs, removal, reinstallation, or any incidental/consequential costs.
How to Claim Warranty
To initiate a warranty claim, please prepare the following information:
-
Order Number (Amazon Order ID or Website Order #)
-
The email address used when placing the order
-
A brief description of the issue
-
Photos or video clearly showing the problem
Send this information to: support@troxlly.com
Our support team will evaluate your claim and provide a resolution, such as part replacement, troubleshooting, or product exchange.
Product Registration
To ensure smooth support and priority service, please register your product via our official warranty page:
Register now at https://troxlly.com/pages/warranty-registration-troxlly
Important Terms & Disclaimers
-
This warranty is valid only for the original purchaser.
-
Proof of purchase is required for all warranty claims.
-
Claims will not be accepted for products bought from unauthorized sellers or modified with non-original parts.
-
TROXLLY reserves the right to determine warranty eligibility and final resolution.
-
TROXLLY’s warranty does not cover incidental or consequential damages. Your rights may vary depending on local laws.