Important Update – Warranty Policy
TROXLLY’s limited warranty is valid only for products purchased from our authorized sales channels. Currently, our products are exclusively sold via our official Amazon storefront and our official website (troxlly.com).
To ensure full access to warranty support and product authenticity, please confirm that your order was placed through one of these official channels. TROXLLY is not responsible for warranty claims on products purchased from unauthorized third-party sellers.
Start of Warranty Coverage
Your TROXLLY warranty begins on the date your order was placed through our official store or website.
If you have any questions regarding your warranty coverage or need support, feel free to contact us: support@troxlly.com
What’s Covered Under Warranty
TROXLLY offers a comprehensive 3-Year Warranty on the entire saltwater chlorination system, covering both the control unit and the electrolytic cell.
Note: The electrolytic cell is warranted for 3 years or 7,000 operating hours, whichever comes first.
What’s Not Covered
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Improper installation, wiring, or operation outside recommended conditions
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Use of incorrect salt levels, incompatible voltage, or extreme temperatures
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Physical damage, misuse, or cosmetic wear that does not affect performance
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Unauthorized repairs or modifications
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Use of non-TROXLLY replacement parts or third-party components
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Labor, removal, reinstallation, or shipping costs
How to Claim Warranty
To initiate a warranty claim, please prepare the following information:
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Order Number (Amazon Order ID or Website Order #)
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The email address used when placing the order
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A brief description of the issue
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Photos or video clearly showing the problem
Send this information to: support@troxlly.com
Our support team will evaluate your claim and provide a resolution, such as part replacement, troubleshooting, or product exchange.
Product Registration
To ensure smooth support and priority service, please register your product via our official warranty page:
Register now at https://troxlly.com/product-registration
Important Terms & Disclaimers
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This warranty is valid only for the original purchaser.
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Proof of purchase is required for all warranty claims.
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Claims will not be accepted for products bought from unauthorized sellers or modified with non-original parts.
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TROXLLY reserves the right to determine warranty eligibility and final resolution.
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TROXLLY’s warranty does not cover incidental or consequential damages. Your rights may vary depending on local laws.