Contact TROXLLY Support

Contact TROXLLY Support

Contact TROXLLY support for help with installation, sizing, or warranty claims on your pool equipment. We respond within 48 hours.


Customer Support

For help with orders, shipping, and product setup.

  • Email: support@troxlly.com
  • Response Time: Within 24 hours


Business & Wholesale

Interested in becoming a Troxlly dealer or have a press inquiry?

  • Email: info@troxlly.com
  • Note: For bulk order quotes, please allow 1-2 business days for a reply.


Technical Assistance

Need troubleshooting help?

  • Email: support@troxlly.com
  • Tip: Please include your Order Number and a photo of your installation.


Business Hours

  • Monday – Friday: 9:00 AM – 6:00 PM (EST)
  • Saturday & Sunday: Closed

How Can We Help?

Whether you have a question or need to register a warranty, we're here to assist.

Industry-Leading Warranty

We stand behind our quality. Enjoy a comprehensive 3-Year Warranty on system electronics and a 7,000-hour lifespan warranty on the electrolytic cell.

Need Instant Answers?

Check our FAQ page for help with Sizing, Installation, and App Setup.