At TROXLLY, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, how we share it, and what choices you have.
1. Information We Collect
When you interact with our website or place an order, we may collect:
- Personal identifiers, such as name, email address, shipping address, billing address, and phone number
- Order details, such as products purchased, order number, and payment method
- Support information submitted through contact forms, warranty forms, emails, or support requests
- Browsing and device data, such as IP address, browser type, device type, pages viewed, and time spent
- Cookies and similar tracking technologies used for website operation, analytics, advertising, and performance measurement
2. How We Use Your Information
We use your information to:
- Process, fulfill, and manage orders
- Provide shipping updates and customer support
- Respond to contact, warranty, and technical support requests
- Improve our website, products, services, and customer experience
- Send marketing emails when you have opted in
- Measure advertising and website performance
- Prevent fraud, protect our business, and comply with legal obligations
3. How We Share Your Information
We may share information with trusted service providers necessary to operate our business, including:
- Shopify and checkout service providers
- Payment processors, including PayPal or other payment methods selected at checkout
- Shipping carriers such as UPS, FedEx, USPS, or other logistics providers
- Email, customer support, and warranty service tools
- Analytics and advertising platforms such as Google Analytics, Google Ads, and Klaviyo
- Legal authorities when required by law, dispute resolution, fraud prevention, or protection of our rights
These providers are only authorized to use information as needed to provide services to TROXLLY.
4. Cookies and Advertising Technologies
We use cookies and similar technologies to operate the website, remember preferences, analyze traffic, measure advertising performance, and improve the customer experience.
You may manage cookies through your browser settings or through any cookie consent tool available on our website.
5. Payment Security
Payments are processed securely by trusted third-party payment providers. TROXLLY does not store full credit card numbers on our servers.
6. Data Retention
We retain order, support, and warranty records for as long as needed to fulfill orders, provide support, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Access or correct your personal information
- Request deletion of certain personal information
- Opt out of marketing communications
- Request a copy of your information
- Opt out of certain data sharing or targeted advertising where applicable
To make a privacy request, contact us at info@troxlly.com or support@troxlly.com.
8. Marketing Emails
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us.
9. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted on this page.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
- Email: info@troxlly.com
- Support: support@troxlly.com