TROXLLY Company Order FAQs (Amazon Purchase)

How do I make a purchase through Amazon?

To purchase our products on Amazon, simply visit our official TROXLLY store, add your desired items to the cart, and proceed to checkout.

 

Can I make modifications to my order on Amazon?

If you need to make any changes to your order, please reach out to our customer service team at info@troxlly.com for assistance.

 

What is the process for canceling an order on Amazon?

You can cancel your order on Amazon by logging into your account, accessing the order details, and following the provided cancellation process. For any questions, our customer service team is available to help.

 

When can I expect my order to be shipped from Amazon?

Orders are typically processed and dispatched within two business days. You will receive an email notification with tracking details once the order has been shipped.

 

How can I track my Amazon order?

You can easily track your order using the provided tracking number on the Amazon website. For further assistance, please feel free to contact our customer service team.

 

What is the procedure for requesting a refund on Amazon?

If you need to request a refund, you can initiate the process through your Amazon account. For any inquiries or support, please reach out to our customer service team at info@troxlly.com.

 

Where can I find information regarding shipping fees and taxes on Amazon?

Detailed information about shipping fees and taxes can be found during the Amazon checkout process. If you need more information, please contact our customer service team for assistance.