TROXLLY Warranty Policy
Shop with confidence—TROXLLY warranty coverage applies only to purchases made directly through our official Amazon store.
Register Your Warranty
“Registering your warranty helps us serve you faster and ensures valid coverage.”
PRODUCT SUPPORT
We’re here to help with all of your TROXLLY pool care systems. Whether you have questions about installation, operation, or maintenance—we’re just a message away.
Important Update – June 2025
TROXLLY’s limited warranty is valid only for products purchased from our authorized sales channel.
At present, we do not work with any distributors or resellers. Our products are exclusively sold via our official Amazon storefront.
To ensure full access to warranty support and product authenticity, please confirm that your order was placed through our official Amazon page.
TROXLLY is not responsible for warranty claims on products purchased from unauthorized third-party sellers.
Start of Warranty Coverage
Your TROXLLY warranty begins on the date your order was placed through our official Amazon store.
If you have any questions regarding your warranty coverage or need support, feel free to contact us: support@troxlly.com
What’s Covered Under Warranty
TROXLLY offers the following warranty coverage for our saltwater chlorination systems:
3-year warranty on all electronic components
15,000-hour runtime warranty on the electrolytic cell (whichever comes first)
This warranty applies only to products purchased through our official Amazon store. Coverage begins on the order placement date, as shown in your Amazon order history.
The electrolytic cell warranty is limited to 15,000 hours of runtime or 3 years from the order date, whichever comes first. Runtime is calculated based on system operation logs.
What’s Not Covered
Improper installation, wiring, or operation outside recommended conditions
Use of incorrect salt levels, incompatible voltage, or extreme temperatures
Physical damage, misuse, or cosmetic wear that does not affect performance
Unauthorized repairs or modifications
Use of non-TROXLLY replacement parts or third-party components
Labor, removal, reinstallation, or shipping costs
How to Claim Warranty
Product Registration
To initiate a warranty claim, please prepare the following:
Your Amazon order number
The email address used when placing the order
A brief description of the issue
Photos or video clearly showing the problem
Send this information to: support@troxlly.com
Our support team will evaluate your claim and provide a resolution, such as part replacement, troubleshooting, or product exchange.
To ensure smooth support and priority service, please register your product via our official warranty page:
Register now at https://troxlly.com/product-registration
Important Terms & Disclaimers
This warranty is valid only for the original purchaser.
Proof of purchase is required for all warranty claims.
Claims will not be accepted for products bought from unauthorized sellers or modified with non-original parts.
TROXLLY reserves the right to determine warranty eligibility and final resolution.
TROXLLY’s warranty does not cover incidental or consequential damages. Your rights may vary depending on local laws.
Register Your Warranty
Registering your warranty ensures faster service and full coverage validation.