Troxlly Support
June 13, 2025
Troxlly Saltwater Chlorinator – FAQs
Everything you need — from connection to clarity.
Installation & Setup
Do I need professional installation?
The TROXLLY system is designed to be user-friendly and supports DIY installation. If you are unfamiliar with pool plumbing or electrical setup, seeking help from a licensed technician is a great option to ensure proper setup.
For detailed steps and requirements, please refer to the user manual.
Can I install the unit vertically or horizontally?
Yes, both vertical and horizontal installations are supported.
Please follow the water flow sensor requirements noted in the user manual.
What is the maximum pool size supported by TROXLLY systems?
Our systems are designed to support pools up to 60,000 gallons. Always match the system to your pool volume for best results.
| Model | Chlorine Output | Rated Power | Recommended Pool Volume |
|---|---|---|---|
| TX-15B | 15g/h | 70W | ≤ 15,000 gallons |
| TX-20B | 20g/h | 120W | 10,000 – 25,000 gallons |
| TX-25B | 25g/h | 150W | 15,000 – 30,000 gallons |
| TX-30B | 30g/h | 180W | 25,000 – 40,000 gallons |
| TX-40B | 40g/h | 210W | 30,000 – 50,000 gallons |
| TX-50B | 50g/h | 240W | 40,000 – 60,000 gallons |
Can I install it myself?
Installation by a qualified technician is highly recommended. Incorrect setup may void the warranty.
Can I use TROXLLY with above-ground pools?
Yes, as long as the pool has proper circulation and is within supported capacity.
App & Connectivity
How often should I add salt to the pool?
Use the Salt Calculation function available directly on the main interface of the Smart Life app.
It estimates the required salt amount based on your current salt level and pool size.
See full app tutorial: https://troxlly.com/app-control
Does the system work with 5GHz Wi-Fi?
No. TROXLLY works with 2.4GHz Wi-Fi only, as required by the Smart Life app.
How do I switch between °C and °F?
Tap the Unit button on the panel or switch from the app interface.
Operation & Usage
What is the ideal salinity range?
Keep salinity between 3000–4500 ppm. The system will alert you if levels fall outside this range.
What does “Strong Mode” do?
It temporarily boosts chlorine output. Use it after heavy use or contamination to recover water quality.
Can I use the system in winter or cold weather?
Yes. The system features a Winter Mode for use in cold conditions. However, in regions where temperatures may drop below freezing, we strongly recommend draining and storing the unit to prevent damage.
Please follow all winter operation and maintenance steps as outlined in the user manual to ensure safe usage.
What if I see a lot of bubbles during operation?
Mild bubbles are normal during chlorine generation.
However, ⚠️ excessive bubbling may indicate air leakage or a cracked housing — please carefully inspect all joints and seals.
If unsure, contact our support team at support@troxlly.com.
We’re happy to help troubleshoot and resolve the issue.
Maintenance & Lifespan
Do I need to clean or maintain the electrolytic cell?
The system features self-cleaning (reverse polarity), minimizing manual cleaning. Still, periodic inspection is recommended.
Do I need to clean or maintain the electrolytic cell?
The cell is covered under warranty for up to 15,000 hours or 3 years, whichever comes first.
TROXLLY uses high-grade titanium + ruthenium oxide coating to ensure durability.
What is the lifespan of the electrolytic cell?
It is covered by a 15,000-hour runtime or 3-year warranty, whichever comes first.
With proper use, actual lifespan may be longer.
Is a pre-filter required before the TROXLLY system?
Yes. We recommend installing a sediment pre-filter to prevent clogging and improve durability, especially in areas with high particulate content.
What regular maintenance is needed?
Maintain salt level, clean the pre-filter, check cell condition, and inspect for leaks or corrosion at pipe joints.
Table of Contents
Troxlly Support
Troxlly Support
June 13, 2025
Troxlly Support
June 13, 2025
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