Real Feedback from Amazon: How Troxlly Listens and Improves

winterize-salt-chlorinator-guide

At Troxlly, Your Experience Matters

We’ve gathered genuine customer reviews from our Amazon listing to highlight what works well — and what we’re committed to making even better.

What Customers Love

• Easy Installation

Many users report that setup is straightforward, even with basic PVC plumbing.

“It’s simple to hook up and pretty easy to operate.” — Amazon customer

• Great Value

Multiple reviewers mention that they replaced a $1,500 system with Troxlly’s more affordable unit and still enjoy excellent performance.

“Very pleasantly surprised at how well it works for the price.” — Amazon customer

What Needs Improvement

• Build Durability

A few customers experienced early failures.

“Very disappointed but I got what I paid for,” shared one user after the unit stopped working within a season.

• Warranty Visibility

Early listings lacked clear warranty details, which caused confusion about coverage and support.

Our Commitment to You

• Stronger Quality Control

We’re enhancing our production checks and material specifications to boost long‑term reliability.

• Extended Testing

Future models will undergo additional stress and cycle tests to ensure they withstand continuous summer use.

• Clear Warranty Information

Our website now prominently displays our 3‑year limited warranty and simple claim steps — so you never miss your coverage.

Keep Your System at Its Best

  • Regular Cleaning: Rinse and acid‑soak the cell every 3–6 months.
  • Balanced Chemistry: Maintain salt at 3000–3400 ppm and pH at 7.4–7.6.
  • Prompt Support: For any issues, email support@troxlly.com with photos and your order details.

We Value Your Voice

Every piece of feedback drives our product evolution and service improvements.
Thank you for helping us deliver a better pool-care experience — together.

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