At Troxlly, Your Experience Matters
We’ve gathered genuine customer reviews from our Amazon listing to highlight what works well — and what we’re committed to making even better.
What Customers Love
• Easy Installation
Many users report that setup is straightforward, even with basic PVC plumbing.
“It’s simple to hook up and pretty easy to operate.” — Amazon customer
• Great Value
Multiple reviewers mention that they replaced a $1,500 system with Troxlly’s more affordable unit and still enjoy excellent performance.
“Very pleasantly surprised at how well it works for the price.” — Amazon customer
What Needs Improvement
• Build Durability
A few customers experienced early failures.
“Very disappointed but I got what I paid for,” shared one user after the unit stopped working within a season.
• Warranty Visibility
Early listings lacked clear warranty details, which caused confusion about coverage and support.
Our Commitment to You
• Stronger Quality Control
We’re enhancing our production checks and material specifications to boost long‑term reliability.
• Extended Testing
Future models will undergo additional stress and cycle tests to ensure they withstand continuous summer use.
• Clear Warranty Information
Our website now prominently displays our 3‑year limited warranty and simple claim steps — so you never miss your coverage.
Keep Your System at Its Best
- Regular Cleaning: Rinse and acid‑soak the cell every 3–6 months.
- Balanced Chemistry: Maintain salt at 3000–3400 ppm and pH at 7.4–7.6.
- Prompt Support: For any issues, email support@troxlly.com with photos and your order details.
We Value Your Voice
Every piece of feedback drives our product evolution and service improvements.
Thank you for helping us deliver a better pool-care experience — together.