Troxlly Support
June 16, 2025
TROXLLY Troubleshooting Guide
This guide covers the most common issues you may encounter with your TROXLLY salt chlorination system—from setup and app pairing to water quality and maintenance.
Use the categorized sections below to troubleshoot quickly, or support@troxlly.com if you need personalized help.
Installation & Setup
1. System Operation Issues
| Issue | Possible Cause | Solution |
|---|---|---|
| Excessive bubbles during operation | Air leakage / cracked housing | Check joints and seals; contact support if issue persists. |
| Chlorine output too low | Low salinity / clogged pre-filter | Test salt level and clean or replace the pre-filter. |
| System stops unexpectedly | Low flow / overheat / unstable power | Ensure proper flow and ventilation; check power source. |
| Display shows “OFF” or blank screen | Power loss or fuse failure | Check AC plug and inspect fuse; refer to manual. |
| Chlorine smell too strong | Over-chlorination | Use standard mode instead of strong mode; test water chlorine ppm. |
2. Connectivity & App
| Issue | Possible Cause | Solution |
|---|---|---|
| Cannot find device in app | Not in pairing mode / wrong Wi-Fi band | Press “Settings” to enter pairing mode; ensure 2.4GHz Wi-Fi is used. |
| App loses connection | Router distance / weak signal | Move closer to router or install Wi-Fi repeater near the pool area. |
| App shows incorrect salt | Estimation mismatch | Confirm with manual salt test for accuracy. |
3. Maintenance & Cleaning
| Issue | Possible Cause | Solution |
|---|---|---|
| Scaling on cell surface | Hard water | Use vinegar or mild acid solution for cleaning, following manual instructions. |
| Frequent low salt alarms | Salt loss due to splash out | Recheck salinity after backwash or heavy pool usage. |
| Decreased performance | Cell wear or debris buildup | Inspect electrode condition; clean or replace if needed. |
Table of Contents
Troxlly Support
Troxlly Support
June 13, 2025
Troxlly Support
June 13, 2025
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PRODUCT SUPPORT
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